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BLUE return policy
A clear policy, so you can shop with confidence.
Exchange or BLUE store credit
General return policy
For in-store purchases, eligible items may be returned within 14 calendar days after purchase for an exchange or BLUE store credit. Cash and card refunds are not offered for changes of mind.
Proof of purchase
Bring your paper or digital receipt. If it is missing, we can accept an eligible return only if we can verify the original purchase in our system.
Original condition
Items must be unworn, unwashed and unaltered, with original tags attached. Shoes must have clean soles and be returned with any packaging supplied at purchase.
Return value & exchanges
Credit is based on the amount actually paid for the returned item after discounts, plus applicable sales tax. Exchange items use the selling price and applicable tax on the exchange date. Pay any difference; unused credit remains available at BLUE. Store credit has no expiration date or fees and is not redeemable for cash except where required by law.
Weekly markdowns
We do not adjust earlier purchases to match later markdowns. Marked-down items remain eligible under this policy unless clearly identified as Final Sale before purchase.
Final-sale items
Underwear and items clearly identified as Final Sale before purchase are not eligible for change-of-mind returns or exchanges.
Defective or misdescribed items
If an item was defective, damaged or incorrectly described when sold, bring it and proof of purchase to BLUE promptly for review. We will provide an appropriate replacement or refund, consistent with applicable law. The standard restrictions above do not limit your legal rights.
This policy covers in-store purchases. Terms for online orders will be posted before online ordering is available.
Good to know.
Quick answers before your next great find.
What is BLUE?
BLUE is a discount clothing store coming to Louisville, Kentucky, with clothing for the family and a changing selection of finds. Our motto is simple: Great Style. Small Prices.
How do Blue days work?
Friday starts the weekly cycle with fresh arrivals and first picks. Prices then step down through the week, with the lowest prices of the cycle Tuesday through Thursday. Exact discounts and any exclusions will be posted in store before purchase.
Should I shop Friday or wait for a markdown?
Friday gives you the first look at new arrivals. Later days bring deeper markdowns on remaining items. Styles, colors and sizes may sell out before the lowest-price days.
Can I shop online?
Online checkout is not available yet. This website introduces BLUE and explains our store and weekly markdowns. We will announce online ordering, pickup or shipping options when they are ready.
Where is BLUE, and when do you open?
BLUE is coming to Louisville, Kentucky. Our exact address, opening date and store hours will be announced on this website when confirmed.
Will the same brands and sizes always be available?
Our selection changes with incoming inventory. Specific brands, styles, colors and sizes are not guaranteed. For a product question, include the item details in your message below.
Can I return a marked-down purchase?
Under the proposed BLUE return policy, marked-down purchases qualify for an exchange or store credit within 14 days when the item meets the return requirements. Items clearly identified as Final Sale before purchase are excluded from change-of-mind returns. The policy will be confirmed before opening.
How do I ask about a return or a receipt?
Choose Returns & exchanges in the form below. Include the details of your question and, if available, your receipt number and purchase date. Please leave out passwords, payment card details and government ID numbers.
Let’s talk.
Still have a question? Send a message to the BLUE team. We reply by email.